Ganador - Comments

DennisPrice comments on In-store analytics can be on par with online analytics

DennisPrice — Sun, 05 Feb 2012 05:25:26 +0000

Agree that it is a limited market - even just for the expense too. So many of the businesses I deal with don't even have an update POS, I doubt this will get a run in all but the odd department store.

Michael Ratner comments on In-store analytics can be on par with online analytics

Michael Ratner — Sun, 05 Feb 2012 03:46:53 +0000

I think it's bordering on ridiculous. Might be useful for a chain with a multiple store presence and wouldn't it be interesting if 10 stores from the same chain installed this and the evaluated results showed similar tendencies. I also understand a possible need for this for multi store chains so they can all work off the same page and here is an idea which the control freaks will never let happen.
Employ people and give them a bit of ownership instead of asking them to function like robots. Yes the debate continues about the quality of some customer service employees and I presume you youself go out and explain the privelege of giving good customer service and a few other basics. And company policy is our way or the highway..
Lot's of talk by experts on moving stock around the shop to freshen it up.
So if I might pass this on to my retailers 95% are not chains and explain the HUGE ADVANTAGE they have over chains who have all the sophisticated results shown by this time consuming analytics - then the smaller retailer will have the money firmly in their pockets, - oh yes, and still keep their customer service skills up whilst the big boys are trying to work out where their staff should stand..
It';s terror tactics at the expense of common sense.

PayPal Buyer Protection comments on Future of Shopping according to Paypal

PayPal Buyer Protection — Thu, 02 Feb 2012 06:21:42 +0000

This is really mindblowing and the main advantage of this is to save time and easy to pay money.
Thanks

DennisPrice comments on Top 10 Customer Service Awards (US) = Fail

DennisPrice — Thu, 19 Jan 2012 07:17:22 +0000

Right on - of course...

Monique Mackrill comments on Top 10 Customer Service Awards (US) = Fail

Monique Mackrill — Thu, 19 Jan 2012 00:01:59 +0000

what do you expect from the over-hyped US market, plus its sponsored by AMEX, what I want to know is a demonstration of actual customer service-not just something that sounds like it has been submitted by the company who has been nominated.

Dennis comments on 5-Year Old Predictions: How am I doing?

Dennis — Wed, 11 Jan 2012 07:48:36 +0000

You cynic ;-)

Michael Ratner comments on 5-Year Old Predictions: How am I doing?

Michael Ratner — Tue, 10 Jan 2012 21:49:31 +0000

What future? Have to get past today and they way things are changing so rapidly we'd better learn to plan for immediate action and there is no longer such a thing as a five year plan.

Jeannie comments on This is how I work

Jeannie — Tue, 15 Nov 2011 00:29:53 +0000

I agree that it is interesting to see what tools other people use. I will check out some of your suggestions that I am not using and see if they may work better for me.

I use Wunderlist as my To-Do list because it syncs across all my computers and my phone, and I use a WordPress plugin for my basic client invoicing.

DennisPrice comments on 10 things I wonder about social media and the internet...

DennisPrice — Fri, 02 Sep 2011 08:00:39 +0000

True, but SM makes things so transparent, right?

Gavin Heaton comments on 10 things I wonder about social media and the internet...

Gavin Heaton — Fri, 02 Sep 2011 07:26:24 +0000

Interestingly, this is not about social media or the internet. You are wondering about people and behaviour. And that's what keeps us all in business ;)