How to delegate

A common problem every business (retailers too) face is described as being sucked into working in their business as opposed to on their business. Whilst this may sound intuitively attractive, the fact of the mater is that any small business person must work in the business and on the business. No one has the luxury of being able to solely work on the business.

The first step and getting some time to work on the business is the art of delegating.

  • If possible give the individual or team a whole task. If it is not possible (part of the task) due to the nature of the task, make sure the individual understands the total purpose of the assigned task. It is much easier to contribute effectively if they have the “big picture”

  • Make absolutely sure that the team knows what they need to do. Ask questions, give feedback and write your expectations down to make sure they know what to do. Encourage them to ask questions and to confirm what is expected from them.

  • Have an open door policy to encourage them to “bounce” some ideas from you. But be careful not to take the “problem” back and solve it for them. Let the monkey stay on their backs – and insists on them bouncing possible solutions off you and not simply raise more problems

  • Identify and agree with the team members the specific key dates for completion of certain part/s of the plan. Use these dates to give and ask for feedback on the progress of the plan. Don’t create artificial deadlines just for the sake of it.

  • Establish the measurements you going to use to measure the success of their plans and strategies.

  • Share with the team any new information or changed information they might need to ensure success.

  • Celebrate their success.

  • Offer explanation of why delegation appropriate

  • Provide context & contacts.

  • Clarify resources and support available.

  • Confirm staff member feels capable.

  • Agree timetable for updates and deadline.

  • Give credit for willingness & effort.