WHILST WE hAVE ESCAPED TO THE COUNTRY-GANADOR CONTINUES TO OFFER CUTTING-EDGE INSIGHTS AND STRATEGIC SOLUTIONS TO RETAIL- AND SHOPPING CENTRE OPERTATORS ALL OVER THE COUNTRY. 

7 Deadly Sins (of customer service)


  1. Failure to listen. (No explanation required)

  2. Manners. "Please," "thank you," "we're sorry about the inconvenience," – aahh those little civilities.

  3. Trying to win the argument. (Confusing who is right with who’s got the money. Closely related to 1 above.)

  4. Playing Hide-and-Seek. (Can’t be found when needed.)

  5. The flick-pass. (That is not my department; let me pass you on to…)

  6. Promises, promises. (I’ll get back to you – forgotten as soon as the customer leaves.)

  7. Saying “its company policy”.

Retail Key Performance Indicators (KPIs)

Moments of Truth

© 2017 Ganador Management Solutions (Pty) Ltd PO Box 243 Kiama, NSW, 2533 Australia