In personal development literature you are often encouraged to be positive and to display a positive demeanour. But mostly they are light on the specifics of how to become positive.
At Ganador we provide ourselves on pragmatic solutions.
Here is one easy solution: Start every sentence of your interaction with a customer with a YES. It will be a bit awkward in some sentences, but the conditioning effect on your mind is powerful.
Consider a business environment where you are dealing with a customer and want to make sales by giving great service.
You: YES – Good morning
[** Granted that feels odd, but stick with it.]
Customer: Good morning
[** You see the customer handling a sweater as a buying signal and you approach.]
You: YES – that is a very popular sweater
Customer: Riiiiiiight, I see...
You: YES – and it comes in blue or green – which colour do you prefer more?
Customer: Probably the green – but I am looking for red actually.
[**It does not come in red so you can’t help.]
You: YES – red is one of the ‘in’ colours, but what was the style you were after – because the one you are looking at comes exclusively in the blue and green?
Customer: V-neck, lightweight, like this
You: YES – …. and so forth
I think you get the idea.
It is a practical, little thing you can do that will instil a ‘can do’ habit.
[The psychology behind this principle is often called ‘The Law of Commitment and Consistency’ : people generally find it difficult to ACT in a manner that is incongruent with what they SAY.]