The lessons for all of us are OBVIOUS.
- Do you judge people when they walk into your store?
- Do you decide how well you will serve them based on their appearance?
- Do you make the decision to recruit someone after the second question? (Hello Virgin Airlines...)
- In fact, is the interview a realistic tool for (pre-)judging performance AT ALL?
If this brings a tear to your eye, then it is because we have silently admitted our guilt.