WHILST WE hAVE ESCAPED TO THE COUNTRY-GANADOR CONTINUES TO OFFER CUTTING-EDGE INSIGHTS AND STRATEGIC SOLUTIONS TO RETAIL- AND SHOPPING CENTRE OPERTATORS ALL OVER THE COUNTRY. 

Do you see the difference?

Had breakfast this morning with the birthday girl. (Happy Birthday Moonyeen.)

Observed this two different ways to respond to the GFC:

A customer wanted to read the paper, but had forgotten their specs. The cafe produced a pair of over-the-counter specs for the customer. (The cheap stuff they buy at the chemist.)  It seems that they keep that with the colouring-in books and crayons. The town has a large population of retirees and elderly because it is a popular seachange destination.

The restaurant is a mutiple winner of many local business awards.

I thought I had seen it all. But can you believe that?

Then I went home and called a bookstore (large national franchise chain) and asked about the availability of a book. (I did not want to wait  for a delivery time.).

The first time I called, the phone actually rang out without being answered. The next time it was answered, I was put on a short hold and then served.

I spelled the author's name - a short pause. and then, no, sorry We don't have it.

Full-stop.

I paused. Waited for the logical follow-up.

Nothing.

That's it, I asked?

Yep. Sorry we don't have it.

Silence.

OK, I said. That's great service. Good bye.

I can't believe people are actually that stupid.

Where would you rather spend your money?

 

 

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