WHILST WE hAVE ESCAPED TO THE COUNTRY-GANADOR CONTINUES TO OFFER CUTTING-EDGE INSIGHTS AND STRATEGIC SOLUTIONS TO RETAIL- AND SHOPPING CENTRE OPERTATORS ALL OVER THE COUNTRY. 

Too boring for words, right?

Customer service is a boring topic.

But in today’s competitive (and rapidly changing) retail environment, the ‘human touch’ is the last (and most critical) differentiator between online and offline retail.

Creating and delivering an AWESOME customer experience is what is really required. This is MORE than customer service; but great customer service is a PREREQUISITE for CXD.

You have to get the foundation on which you want to build the experience right first.

But HOW do we actually, practically DO IT???

This is the topic of this months newsletter…

This post is especially for blog readers who are not subscribed to our (infrequent, but value-packed newsletter: ReadThinkLearnLaugh).

It will go out within the next 24 hours at most, so subscribe and get the free whitepaper (16+p) that comes with it as well.

Simply click on the link to come to the website and the subsctiption box is on the right-hand side.

But you gotta be quick because the next one won't be for a couple of months...

Regards

Dennis

 

Two types of problems

You heard it here first

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