WHILST WE hAVE ESCAPED TO THE COUNTRY-GANADOR CONTINUES TO OFFER CUTTING-EDGE INSIGHTS AND STRATEGIC SOLUTIONS TO RETAIL- AND SHOPPING CENTRE OPERTATORS ALL OVER THE COUNTRY. 

How to create a customer service culture (presentation)

A week ago I delivered this presentation. It looks like a simple presentation, but observant readers will be able to spot the underpinnings which draw upon General System Theory and of course the McKinsey Framework developed by Peters and Waterman.


Customer Service is just like the Biggest Loser

Babies know

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